Cloudera Engaged

A Unified Approach to Customer Engagement

Cloudera Enterprise customers are like family. Through close interactions across the Cloudera organization, customers have the ability to influence the product roadmap, drive product enhancements, ensure a smoothly operating Hadoop environment, and communicate with both Cloudera and the community at large. Cloudera Engaged describes this multi-faceted approach to keeping customers connected so we can maximize your satisfaction and success.

Our Commitment

We are committed to engaging with our customers, listening to feedback and acting on it. We make every attempt to improve the customer experience through operational modifications that drive better, faster innovation while benefiting the Cloudera culture both internally and within the community.

Here are a few of the ways Cloudera Enterprise customers can engage today:

PROGRAM

CUSTOMER ADVANTAGE

FREQUENCY

PARTICIPANTS

INFLUENCE CLOUDERA

Voice of the Customer Relationship Survey

Provide feedback on experience with Cloudera to drive strategic improvements

2 times per year (January, July)

All functions engaged with Cloudera

Voice of the Customer Post-transaction Survey

Provide feedback to drive operational improvements

Following Support cases, Professional Services Engagements, Training courses, etc.

All functions engaged with Cloudera

Product Advisory Council

  • Co-develop/co-innovate products
  • Get usable software that meets your functional requirements
  • Learn from peers in other companies

Monthly

Operators, Architects, Developers

Design Workshops

  • Provide significant input on how product functions and features should evolve
  • Address specific use cases

Continuous, as per product development needs

Operators, Architects, Developers

DRIVE ECOSYSTEM INNOVATION

Cloudera User Groups (CUGs)

Initiate customer-driven networking event with local peers to discuss Cloudera products, features and best practices

Anytime

All functions engaged with Cloudera

Cloudera Community Forums

  • Get online networking and support from your peers in the community
  • Join other users to create communities of interest around certain features

Continuous

All functions engaged with Cloudera

ASSURE SMOOTH OPERATIONS

Proactive Support

Ensure customer success through operational recommendations that align with your business goals by collecting and analyzing information about your platform usage, support cases, and configurations

Continuous

Operators, Architects, Developers, Anyone filing a case

Case Management

Quickly resolve challenges by filing a case with Cloudera’s world-class Support Team

Continuous (as needed)

Operators, Architects, Developers, Anyone filing a case

Customer Centric Engineering

Drive product patches and fixes without slowing the pace of community innovations

Continuous (as needed)

Operators, Architects, Developers, Anyone filing a case

SHARE EXPERTISE & VISION

Success Story

  • Position yourself and organization as innovator, leader
  • Demonstrate expertise/success implementing big data strategy
  • Attract top talent
  • Articulate your vision
  • Share best practices and lessons learned

Upon deployment

All functions engaged with Cloudera

PR/Analyst Engagements

Continuous

Speaking Opportunities

Continuous

Data Impact Awards

Recognize the achievements of your organization or a peer’s

Annual

All functions (depending on nomination category)

Cloudera Guest Blogs

Contribute a guest post to share a best practice, technical competency, or big data success

Anytime

Operators, Architects, Developers (Developer Blog); Business users (Vision Blog)

Interested in learning more? Contact: ClouderaEngaged@cloudera.com